Category: Getting Started

Billing: How to View Invoices and Update Your Card

Short answer: Sign in at controlpanel.infosaic.com and open Billing Management and History. It has two entries: Billing History / Make Payment shows every transaction and lets you pay anything open, and Credit Card Update is where you set up or change automatic payment. Applies to: All Infosaic accounts · cloud desktop and hosting customers Everything…

How to Install Software on Your Cloud Desktop

Short answer: Your cloud desktop is a full Windows machine, so you install software the ordinary way — download the installer inside the desktop, right-click it and choose Run as administrator, and approve the blue confirmation box. If your account cannot approve it, ask us to grant administrator rights. Applies to: Infosaic cloud desktops and…

How to Restart Your Cloud Desktop (and When You Should)

Short answer: Save your work, then use Restart Virtual Machine in your control panel. Wait a few minutes and connect again. A restart closes everything that was open, so treat it as the second thing you try, not the first. Applies to: Infosaic cloud desktops and VPS · from the control panel Restarting fixes a…

How to Open a Support Request (and Get It Solved Faster)

Short answer: Sign in at controlpanel.infosaic.com and click Open A Ticket in the top navigation. Fill in your name, email address and a description of the problem, then Submit. Raising it from the control panel is the fastest route, because the ticket arrives already attached to your account — we can see your desktop without…

How to Use a USB Drive with Your Cloud Desktop

Short answer: Plug the USB drive in before you connect, then tick it under Local Resources → More → Drives in Remote Desktop Connection. It appears inside Windows under This PC as a redirected drive. USB devices that are not storage — scanners, dongles, most printers — are a different matter. Applies to: Windows RDP…