Category: Getting Started

Using Your Cloud Desktop from a Phone or Tablet Browser

Short answer: Open the browser access link in Safari or Chrome on the device — it works with nothing installed. Turn the device landscape, use the on-screen keyboard from the session menu, and tap-and-hold for a right click. For anything more than a quick job, install the free Windows App instead. Applies to: Phone and…

Zoom and Scaling: Making Your Browser Session Readable

Short answer: If everything in your browser session looks tiny, open the Ctrl+Alt+Shift menu and change the display or zoom setting there — not your browser’s own zoom. Browser zoom scales the picture and makes it blurry; the session setting changes the resolution and keeps it sharp. Applies to: Browser access · Infosaic cloud desktops…

Where to Find Your Login Details and Connection Address

Short answer: All of it is in the Basic Account Information email sent when you signed up: your user name, your password, and your connection address — a number followed by .mycloud.computer. Two different logins will get you into the control panel: the one you chose when you signed up, and the machine login in…

Your First 10 Minutes With Your Cloud Desktop

Short answer: Everything you need is in the Basic Account Information email we sent when you signed up. It gives you a user name, a password, a server address ending in .mycloud.computer, and three ways in. The fastest is Option 3: click the direct link in that email and your Windows desktop opens in the…

A Tour of Your Control Panel: What Everything Does

Short answer: Sign in at controlpanel.infosaic.com. Either of your two logins works — the one you chose when you signed up, and the machine login from your welcome email. Inside you will find your account summary, billing and invoices, contact details, support tickets, and One Click Access to open your desktop in the browser. Applies…