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Virtual Desktop Guide

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Cloud Desktop Guide

Your Windows desktop, wherever you are.

Forty-two short guides on connecting, printing, moving files, sound, storage and everything else people ask us in the first month.

42 guidesBrowser and Remote DesktopWindows, Mac, iOS, Android, Linux

A woman at a desk with a Windows PC and a laptop, turning to the camera and explaining something with an open hand

Start here

Your First 10 Minutes With Your Cloud DesktopFind your welcome email and be working in about a minute.Where to Find Your Login Details and Connection AddressUser name, password and the .mycloud.computer address.Browser Access or RDP: Which Should You Use?Two ways in. This is how to pick.

Open your desktop in a browser

How to Open Your Cloud Desktop in a Web BrowserOne click, nothing to install.The Hidden Menu: Press Ctrl+Alt+ShiftClipboard, file transfer and the on-screen keyboard.How to Copy and Paste Between Your Computer and Your Cloud Desktop Uploading and Downloading Files in Your Browser Session Typing in Another Language on Your Cloud Desktop How to Send Ctrl+Alt+Del and Other Keys Your Browser Blocks Zoom and Scaling: Making Your Browser Session Readable Using Your Cloud Desktop from a Phone or Tablet Browser What Browser Access Cannot Do (and What to Use Instead)Browser Session Problems: A Checklist

Connect with Remote Desktop

What You Need to Connect by RDPThe three details, and where to find them.Windows: Connect with Remote Desktop Connection Mac: Connect with Windows App iPhone and iPad: Connect to Your Cloud Desktop Android: Connect from a Phone or Tablet Chromebook: Connect on ChromeOS Linux: Connect with Remmina or FreeRDP Save Your Connection Settings and Make a .rdp Shortcut RDP Will Not Connect: How to Fix It Disconnect or Sign Out? What Happens to Your Desktop Working on a Slow Connection: Settings That Help

Printers, files, sound and devices

How to Print to Your Own Printer Print to PDF (and Get the File)How to Copy Files Between Your Computer and Your Desktop Copy and Paste Over RDP: Why It Just Works How to Use a USB Drive with Your Cloud Desktop How to Enable Sound and Microphone How to Use Two Monitors Tiny Text on a 4K Screen: High-DPI Scaling Explained

Working on your desktop

Where to Save Your FilesUse the data drive. This is the one to read first.How to Install Software Microsoft Office: Installing and Licensing How to Check Disk Space and Free It Up Safely Set the Time Zone on Your Cloud Desktop Windows Updates: Restarts Without Surprises How to Restart Your Cloud Desktop (and When You Should)

Your account

A Tour of Your Control Panel: What Everything Does Billing: How to View Invoices and Update Your Card How to Open a Support Request (and Get It Solved Faster)

Looking for a different product? See all three guides.

Cannot find what you need?

Open a support request from your control panel — that is the fastest route, because it reaches the team who can already see your account and your desktop. You can also email [email protected].