Cancellation policy

1. General cancellation policy

At Infosaic Technologies, LLC, we are committed to delivering reliable hosting and cloud solutions. However, we understand that customers may need to cancel their services. This policy outlines our terms regarding cancellations, refunds, and service termination.

2. Subscription-based services

For hosting, cloud solutions, virtual desktops, and other subscription-based services, the following cancellation terms apply:

• Monthly plans: cancellations must be requested at least 2 days before the next billing cycle to avoid charges for the upcoming month. No refunds will be issued for partial-month usage.
• Annual plans: cancellations made within 15 days of activation are eligible for a full refund, minus any setup fees. After 15 days, no refunds will be provided, but services will remain active until the end of the paid period.
• Early termination: if an annual plan is cancelled early after the 15-day period, no refunds will be issued.
• Money-back guarantee: a customer's first desktop order may be refunded within 15 days of sign-up, once, on the conditions published on the money-back page. Accounts suspended for breach of the acceptable-use rules are not refunded.

3. One-time and project-based services

For professional services such as custom development, migration, and consulting:

• Cancellations made before project initiation are eligible for a full refund minus administrative fees.
• Cancellations made after work has begun will be subject to a prorated charge based on work completed.
• Once a project is delivered or deployed, no refunds will be issued.

4. Domain registration and third-party services

• Domain registrations and renewals: all domain purchases and renewals are non-refundable once processed.
• Third-party software and licensing: any third-party software or licensing fees are subject to the vendor's refund and cancellation policies.

5. How to request a cancellation

To request a cancellation, you must:

1. Submit a formal request via support ticket through your client portal or email [email protected].
2. Provide your account details, service information, and reason for cancellation.
3. Receive confirmation from our billing team. Cancellation requests are processed within 3 business days.

A cancelled desktop is removed together with everything stored on it. Copy anything you want to keep off the desktop before the request is processed.

6. Suspension and immediate service disconnection for non-payment

• If payment is not received by the due date, the service will be disconnected immediately.
• Accounts past due for 15 days or more may be permanently terminated, resulting in data loss.
• A reinstatement fee may apply for reactivating services after disconnection.

7. Suspension for breach of the acceptable-use rules

• A desktop used in breach of the acceptable-use rules in the terms of service - to relay, proxy, tunnel or anonymize traffic, for mass mailing, automated account creation, credential testing, scraping at scale, click or affiliate fraud, cryptocurrency mining, or any unlawful purpose - is suspended without notice.
• An account suspended for breach is not refunded for any service, whatever the timing of the order, and is not eligible for the money-back guarantee.
• A chargeback or payment dispute filed against a charge closes the account and forfeits any refund eligibility.

8. Policy updates and modifications

Infosaic Technologies, LLC reserves the right to update or modify this cancellation policy at any time. Clients will be notified of any significant changes via email or an announcement in their account portal.

For any questions or assistance, please contact our billing team at [email protected].