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How do I set up an email address?

Shortly after signing up, you will be able to access your email account via You will be given an administrative email address and password, which will allow you to set up the remaining mailboxes and to make administrative changes.
To set up additional email accounts, please follow instructions below:
1. You need to go to <>
2. Enter your administrative email address (user<AT>
3. Enter your password
4. Once you access your web based email, you can add new accounts, create aliases, set forwarding, etc.
5. To add a new user click on the Settings Icon (Pair of Gears on the left), then click on Users under Domain Settings, Add New
6. When adding a new user you do not have to specify your domain. Enter your user name, password and display name. You also have the option of giving the new user Administrative Access by enabling domain administrator access.

To get started with your webmail please review the following
Account Settings:

Note: Many of these values, especially those in Display Settings and Compose Settings, can be left at the defaults when adding a new user account, as they are better set by the user. They are included in the Add User page so you may edit them if you wish, however.

Account Settings

To edit your personal settings, click the settings icon. Then expand the My Settings folder and click Account Settings from the left tree view. The user settings will load in the content panel and the following tabs will be available:

User - Use this tab to specify the following user-based settings:

    * Username - The identifier the user uses to log into webmail.
    * Password - The corresponding password used to log into webmail.
    * Display Name - The name displayed on outgoing messages.
    * Reply-to Email Address - The email address used in the reply-to header of messages sent through webmail. This address will be used by receiving email clients when replying to a message.
    * Time Zone - The time zone the used.
    * Disable Greylisting - Select this option to disable greylisting.

Webmail - Use this tab to specify the following webmail settings:

    * Initial Page on Login - The page users will see upon logging into Webmail.
    * Display Format - To specify the default format in which messages are displayed, select the appropriate option from the list.
           - HTML - This option will display HTML content, if present in the email. This content can include stylistic elements, like fonts or colors, as well as hyperlinks and other formatting elements.
           - Text - This option will only display text. While it is less interesting (no fonts, images, etc), it is also much more secure and is faster to view than HTML.
    * Sort Messages by - The order in which messages are displayed. By default, messages are displayed by date in descending in order.
    * Delete Action - To specify the action performed on deleted messages, select the appropriate action from the list.
           - Move to Deleted Items folder - Deleted items will appear in the deleted items folder, which will need to regularly be emptied.
           - Auto Purge Folder - Permanently deletes the message. Note: When deleted messages are purged, the action is final. You will not be able to retrieve these messages later.
           - Mark as Deleted - Flags the message for deletion, but it will not be removed until the folder is purged.
           - Mark as Deleted and Hide - Flags the message for deletion and hides it from view, but it will not be removed until the folder is purged. Note: Be careful to monitor your disk space usage when using this option, as it may fill up with what appears to be a small number of messages.
    * Enable preview panel - Select this option to view messages in the preview pane.
    * Enable automatic preview - Select this option to automatically display the first message of the folder you are viewing.
    * Enable automatic mark as read for previewed messages - Select this option to automatically mark previewed messages as read.
    * Disable automatic image loading in preview pane - Select this option to prevent images when viewing messages in the preview pane.
    * Enable automatic reminder popup - Select this option to display reminders in popup windows.
    * Disable reminders for appointments and tasks - Select this option to disable appointment and task reminders.
    * Enable animations - Select this option to enable animation for items in the webmail interface.

Compose - Use this tab to specify the following settings for writing emails:

    * Compose Format - To select the default format in which messages are created, select the appropriate option from the list.
           - HTML - Use this option if you wish to add stylistic elements to your emails.
           - Text - Use this for a simple method of email editing. You will not be able to change colors or fonts, but your emails will generally be much smaller and readable on more email clients.
    * Compose Font - To specify the default font and font size for emails, select the appropriate option from the list.
    * Text Encoding - To specify the character set used in messages composed through the Web interface, select the appropriate option from the list.
    * Spell Check Dictionary - To specify the default dictionary to use for spell-checking emails, select the appropriate option from the list.
    * Forwarding Method - To specify the method by which messages are forwarded, select the appropiate option from the list.
           - Normal - Includes original content, including font styles from original message, as part of the new message.
           - Text - Inserts the plain text version of the original message into the new message. This is useful if you want to exclude links or fonts.
           - Embed as Attachment - Attaches the original message to the new one. The message will not appear in the body of your message.
    * Auto Save Frequency - To specify how frequently SmarterMail saves a draft of a message you are writing, select the appropriate option from the list.
    * Reply Header Type - To specify the header type, select the appropriate option from the list. Note: For most users, basic headers will be sufficient. Basic headers include From, To, and Subject headings whereas the full header includes MIME type filter restrictions, etc.
    * Reply Text Indicator - The character appended to the beginning of each line of the original message in a message reply.
    * Enable includion of previous replies in reply - Select this option to embed the text of the original message in a message reply.
    * Enable sent items folder - Select this option to save all outgoing messages in the Sent Items folder. Note: If you send many messages, you may need to delete items from this folder regularly.
    * Enable read receipts by default - Select this option to create read receipts for all outgoing messages.
    * Enable trusted sender for webmail recipients - Select this option to add email addresses to which you have sent mail to your trusted senders list.

Forwarding - Use this tab to set up Webmail to forward received messages to another email account.

    * Forwarding Address - The email address to which messages will be forwarded.
    * Enable deletion of message on forward - Select this option to automatically delete messages from your inbox after they are forwarded.

Plus Addressing

Plus addressing is a feature of Webmail that allows you to automatically filter your incoming email without creating content filtering rules first. Plus addressing also allows users to use special email addresses if they do not want to give out their real email address. For example, if needs to provide a valid email address to sign up for a newsletter, he can sign up for the newsletter using the address When the newsletter is delivered, it will automatically be routed to the Technewsletter folder. If the folder does not exist, it will be created automatically. Note: For plus addressing to work, it is important that the folder name appears AFTER the username, but BEFORE the domain name. So the format should be: username+foldername@domain.

    * Action - The action SmarterMail should take when a plus-addressed email is received.
          - Move to folder - If the target folder exists, the incoming message will be placed into it. If the folder does not exist, it will be created. No more than 10 folders can be auto-created in this method during a six hour period to prevent abuse.
          - Move to folder (if it exists) - If the target folder exists, the incoming message will be placed into it. Otherwise, the email will get placed in the inbox.
          - Leave in Inbox - Drops the message in to your inbox.
    * Enable plus addressing - Select this checkbox to enable plus addressing.

Note: For additional information on Webmail please visit the Email FAQ section.

6. You can also configure your accounts to work with MS Outlook or Outlook Express.

When setting up the account make sure the following is properly configured:

-incoming mail server (POP 3):
-outgoing mail server (SMTP):

-Make sure your account name is your entire email address as set up through our Web Mail along with the cooresponding password.

-Make sure you check "my server requires authentication" for outgoing mail server

Please note that some ISP's block 3rd party SMTP servers, and in this case you would need to use your providers. Also, some provider's block the default SMTP port (25). If you are having problems sending, please try SMTP port 8383.